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phil12357
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no wifi connection from laptop

my laptop will no longer connect to Virgin wifi. it is shown on the list of available networks but it will not accept the network security key, or the button on the router. sometimes it doesn't even ask for the key, it just asks for a username and password?

I can connect the laptop to wifi if I set up a mobile hotshot on my phone, just not via Virgin. also, other devices are happily using both 2g and 5g connections on the router
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Dave_cq
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Re: no wifi connection from laptop

Hi Phil,

That's a strange one.  Have you tried closing down the laptop completely and then reboot?  You could also try right clicking on the Wi-Fi icon in the taskbar and use the network trouble-shooting routine (I've assumed you are using Windows).

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Forum Team
Forum Team
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Re: no wifi connection from laptop

Hi there phil12357,

Thanks for posting and welcome to the community.

I'm sorry to read that you are having issues with your laptop connecting to the network. 

Does the laptop find the 2.4 GHz or the 5 GHz network?

If you remove the network from the laptop and re-connect, do you get the same message?

Have you tried updating the wireless drivers to see if that will help?

Do you get any issues through a wired connection?

Let us know how you get on

Sam


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