Really sorry to hear you've had trouble with your Superhub.
I've located your account and I can see you've been sent a new hub to replace it. Great!
I've also run diagnostics on your new hub, just to make sure everything is okay. During my diagnostics, I've picked up an issue with your Downstream Power levels that will need to be adjusted by a technician.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out