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geriann
Superfast
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no internet on my computer!

On Saturday i went on my desktop computer & found i can't get on the internet!
The SuperHub3 seems to be working normally because I can use the Wifi signal to get on the internet on my mobile.
All my modem's/desktop computer's wires are property plugged in.
i tried the traditional switch everything off, then on again, but desktop still not showing any Internet signal.
are there any problems in the Peterborough PE2 area?
Should I phone 150 for help?
I know 150 is free from my landline, but is it free from my Virgin mobile?
is 150 open 24 hours a day?
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geriann
Superfast
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Message 11 of 11
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Re: no internet on my computer!

well i'm completely shocked.
as i said in the 1st post of this thread i had already tried rebooting my computer, but it didn't work.
i just tried rebooting 1 last time...& it worked! my internet is suddenly working again! Smiley Surprised
i'm confused, but happy.

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Superuser
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Re: no internet on my computer!

What version of Windows are you using?  There's a known issue with one of the Windows 10 updates that affects DHCP

Don't waste your time with 150

Ravenstar68

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Buffer6
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Message 3 of 11
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Re: no internet on my computer!

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geriann
Superfast
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Re: no internet on my computer!

I'm Windows 10.
I haven't done any updates in the last year...unless the computer does automatically updates Windows 10 it's self?
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Superuser
Superuser
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Re: no internet on my computer!

Windows 10 updates automatically without your intervention. All but the professional editions have no way of preventing updates happening. Your issue should have cleared by now - see this sticky from VM:

http://community.virginmedia.com/t5/Networking-and-wireless/UPDATED-Unable-to-Connect-after-Windows-...

If it is still problematic you'll have to post back, but before you do make sure win 10 update has installed the fix.

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Superuser 2017/18
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Superuser
Superuser
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Re: no internet on my computer!


geriann wrote:
I'm Windows 10.
I haven't done any updates in the last year...unless the computer does automatically updates Windows 10 it's self?

All the time.  Note that Microsoft have issued another update that fixes the issue, however you need to be able to get online first.

The issue is actually caused by DHCP not working properly.  So in order to get round this you need to temporarily have your PC use a static address.  Then let it update and you should be able to go back to using DHCP afterwards.

To set a static IP do the following

1. Right click on the Network Icon on the taskbar and select "Open Network and Sharing Center

2. Click Change adapter settings

3. Double click  the network adapter you use to connect.  I normally use Ethernet however if you use Wifi select that adapter instead.

4. You'll see the Window below - Select Properties

5. The next window looks a bit daunting but you simply need to double Click Internet Protocol Version 4 (TCP/IPv4)

6.  Here's where we set the static IP use the following settings.  I'm assuming you are using a Supoerhub.  If not please advise.

7. Click Ok to close the window and again to close the previous window.   At this point you should be connected.

This should allow you to get online and update windows.

Once you've gotten the latest update which addresses this you can either.

  • Keep the static address.
  • Reset the TCP/IP version 4 settings back to their defaults

The choice is yours.  I prefer to stick with DHCP myself.

Ravenstar68

Edit - you could try the advice in the sticky linked by Howard first.  Some have said it works for them but looking online there are others who have said it doesn't.

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geriann
Superfast
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Message 7 of 11
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Re: no internet on my computer!

I was going to post a few photos of what i see on my computer screen when i try to go on the internet.
However i don't know how to post photos (from my mobile) onto here.
there's no button to upload photos.
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MrHalfAsleep
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Message 8 of 11
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Re: no internet on my computer!

It's easier to get the photo's via bluetooth (can be quite a bit of faffing about depending on what you've got), or a direct connection, then you can just drag and drop like normal.







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
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geriann
Superfast
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Message 9 of 11
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Re: no internet on my computer!

I don't know how to use blue tooth to put photos on here.
I've got the photos on my mobile...which I'm using to post on here...i just can't get the photos from my mobile onto this post.
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geriann
Superfast
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Re: no internet on my computer!

http://community.virginmedia.com/t5/Networking-and-wireless/UPDATED-Unable-to-Connect-after-Windows-...

"I followed the instructions on the above link to check what updates my computer had recently done.

It said...

Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3206632)
Failed to install"

I looked at Windows Update Status & it gave the "error code 0x80072af9" for the above update that failed.
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