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dannnyp
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new virgin media hub 3

New home hub 3...

Just received my new home hub 3 but i am not getting a network light and on the web interface status is reported as

Internet (DS Scanning)

Network Access: Blocked

Box isn't picking up an IP either.

The connectivity into the house is an old NTL box so might not of been use for a number of years but cabling looks fine internally and externally.

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Re: new virgin media hub 3

Hi dannnyp,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your new Hub 3.0.

 

I've located your account and I can see you've had a technician out to fix this for you. I've also run a diagnostic on your equipment and everything is looking healthy at the moment.

 

Is the Hub 3.0 working OK?

 

Speak soon Smiley Very Happy

 

Josh


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