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DAN40
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need to upgrade hub 2ac to hub 3

Book your Hub 3.0 delivery

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so how can i order this or get a new hub2ac as mine is not working properly keeps logging me out of games etc been happening for 2 weeks now i phone virgin and they say everything is working fine rubbish its not.tried doing the top way as you can see cant find me.

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Superuser
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Message 2 of 6
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Re: need to upgrade hub 2ac to hub 3

If you have a fault with your service, call Virgin Media and they will fix it, supplying replacement equipment if required.

AFAIK, there is no program to replace the 2ac with Hub 3s.

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DAN40
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Re: need to upgrade hub 2ac to hub 3

phone them they do checks and say nothing is wrong so wont change or send anyone out. telling my son to leave virgin waste of time

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auldboi
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Re: need to upgrade hub 2ac to hub 3

What makes you think it's a fault with VM? Can you provide more details on the fault?
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DAN40
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Re: need to upgrade hub 2ac to hub 3

because the hub keeps resetting itself all the time. and goes off for no reason. anyway dont matter we are leaving virgin waste of time. plus they need a email serviceb to contact them direct also.whats others customers going to do for me

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Forum Team
Forum Team
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Re: need to upgrade hub 2ac to hub 3

Hello DAN40,

Thanks for joining the community Smiley Very Happy

Sorry to hear about the problems you're having with your Superhub. If it's resetting itself, I can arrange for a replacement to be sent out. Please drop me a PM confirming your delivery address and I'll do the necessary.

Thanks for your patience,

Take care.  

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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