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djmagnifique
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multiple 2.4Ghz wifi drop outs on Superhub 2

I currently have the Superhub 2 and I have to reboot it every few days as wifi devices, such as mobile phones and Android tablets, show 'connected' on them but are unable to connect to the internet.  When I check the Superhub settings the device shows in there as well but the only way to get them to access the internet is rebooting the hub.  This issue only effects devices connected to the 2.4Ghz wifi.

Is this a common fault with the Superhub 2 and what can I do to resolve this?

Cheers.

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Message 2 of 16
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

Hi djmagnifique,

 

Thanks fore posting!

 

Really sorry to hear you're having trouble with your WiFi.

 

It sound like it may be an issue with the Superhub itself. Can you try changing the wireless channel on your Superhub to see if it helps?

 

Speak soon Smiley Very Happy

 

Josh


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djmagnifique
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

I'll give it a try and test it over the weekend.

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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

Hi djmagnifique,

 

Thanks for getting back to me!

 

Let me know how it goes. Smiley Very Happy

 

Josh


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djmagnifique
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Message 5 of 16
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

Changed the channel and still had dropouts on 2.4Ghz and had to reboot the hub yesterday (sunday) and today (monday).

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djmagnifique
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Message 6 of 16
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

Have had drop outs again today (wednesday) on 2.4Ghz wifi

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djmagnifique
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Message 7 of 16
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

And yet again I have had to reboot the hub to fix the 2.4Ghz wifi.  Is anyone going to get back to me about this?

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Message 8 of 16
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

Sorry to hear that you're still experiencing issues with your connection djmagnifique,

 

I've checked both the equipment levels and network segment and I'm unable to detect any obvious cause for concern with these at the moment.

 

I would, however, recommend changing your wireless settings to help improve this type of connection.

 

Let me know how you get on with this,

 

Nat_J


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djmagnifique
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Message 9 of 16
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

I have already tried changing the channel as that is what I was advised to do first.

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MasterofArts
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Message 10 of 16
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Re: multiple 2.4Ghz wifi drop outs on Superhub 2

Hello,

I cannot remember if the hubs have this option but is there anyway of changing the 'preamable mode' to long preamable? within advanced wireless settings?

May the force be with you,

MOA.

HUB 2ac in modem mode, Netgear R7800 Router, a wee switch & NAS.

My Broadband Ping - MOA VM Monitor
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