Menu
Reply
  • 12
  • 0
  • 0
andurilmat
Joining in
259 Views
Message 1 of 13
Flag for a moderator

massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

i upgraded from Vivid 200 to Vivid 200 gamer and got an SH3 sent out, thats all set up now, with the Superhub 2 my average download speed was 160MB im now struggling to reach 16MB in fact my upload speed is currently faster than my download speed, im not happy, the only difference between 200 and 200 gamer is supposed to be no traffic management and a faster upload speed. not happy as effectively my speed has been cut by a factor of 10 since the arrival of the Super hub 3. i would appreciate any input on this 

0 Kudos
Reply
  • 8.29K
  • 516
  • 2.3K
Superuser
Superuser
254 Views
Message 2 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

Can you post your upstream and downstream stats from your HUB3's interface?

 


0 Kudos
Reply
  • 12
  • 0
  • 0
andurilmat
Joining in
252 Views
Message 3 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

up and down.PNG

Here you go, thanks for the fast reply

0 Kudos
Reply
  • 8.29K
  • 516
  • 2.3K
Superuser
Superuser
221 Views
Message 4 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

They look okay- check the coax cable and connection to the HUB 3

Then set up a BQM

 HERE

 Run it for say 24 hrs, and post the result.

 Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...so switch the firewall off on your HUB 3 temporarily.

 

 

 

 


0 Kudos
Reply
  • 61
  • 0
  • 3
cappilio
On our wavelength
208 Views
Message 5 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

Have you tried continue to run the SH2? just out of curiosity?
0 Kudos
Reply
  • 12
  • 0
  • 0
andurilmat
Joining in
190 Views
Message 6 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

i haven't yet, i've got the broad band quality monitor running currently so i  will let that run for 24 hours before trying the sh2 again.

 

speed is currently all over the place - 25mb, them 101mb the and it jumped to 218Mb the back to 15mb, there seems to be no consistency to the speed

0 Kudos
Reply
  • 12
  • 0
  • 0
andurilmat
Joining in
171 Views
Message 7 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

speeds peaked to 4omb

 

here are the trsults of the bqn

My Broadband Ping - my virgin vivid 200gamer
0 Kudos
Reply
  • 8.29K
  • 516
  • 2.3K
Superuser
Superuser
163 Views
Message 8 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

Doesn't look great. Might be overutilisation. Ill flag for staff so we can get some diagnostics their end...

Likely it will be after the weekend though, just to manage expectations.

 


0 Kudos
Reply
  • 12
  • 0
  • 0
andurilmat
Joining in
140 Views
Message 9 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

Thanks, has their been any progress?
0 Kudos
Reply
  • 8.29K
  • 516
  • 2.3K
Superuser
Superuser
122 Views
Message 10 of 13
Flag for a moderator

Re: massive reduction ins speed after upgrade to vivid 200 Gamer and SH3 setup

Should have had a reply by now, Ill escalate it for you again.


0 Kudos
Reply