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davidpmarsh
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lost internet connection

in the last 7 days my internet has been lost 5 times new box my pc is h/w all others are wireless latest box about 5/6 weeks old and on a new contract always had a problem with my last contract with tv and phone, so went down to just broadband 

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Forum Team (Retired) Adam_L
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Message 2 of 8
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Re: lost internet connection

Hi davidpmarsh, 

Thanks for letting me know about your issues with losing internet connection, I apologise for any inconvenience caused.

I have tested things from here and I can see a lot of T3 time outs inside the Hubs logs. I will need to arrange for an engineer to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets sorted for you.

Take care, 

Thanks, 

Adam.


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davidpmarsh
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Message 3 of 8
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Re: lost internet connection

if there's a fault it needs rectifying as soon as possible please 

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davidpmarsh
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Message 4 of 8
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Re: lost internet connection

Been off today when are you sending some one out call me on **************** to arrange for the engineer to call

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Forum Team (Retired) Adam_L
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Message 5 of 8
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Re: lost internet connection

Hi davidpmarsh, 

Thanks for your response, 

I can not arrange for an engineer until you provide the information I sent you in my initial PM. Please have a look at what was requested from you and respond to me there with the relevant information.

I will then get this all arranged and secured for you.

Take care, 

Thanks, 

Adam.


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davidpmarsh
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Message 6 of 8
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Re: lost internet connection

INFO WILL NOT SEND

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Forum Team (Retired) Adam_L
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Message 7 of 8
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Re: lost internet connection

Hi davidpmarsh, 

The reason the information will not send is because you're trying to post it on the public forums and we can't allow personal to be publicised on the forums.

If you check your private messages, I sent one to you in my initial response, if you reply to me there you'll be able to send the information I requested.

Take care,

Thanks,

Adam. 


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Forum Team (Retired) Adam_L
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Message 8 of 8
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Re: lost internet connection

Hi davidpmarsh, 

Apologies for this, the moderators have just investigated this and I can now see that you didn't receive a PM, I will send you another please, if you have any troubles receiving it or responding to me post back here on the thread so we can look at this further.

Otherwise, please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.

 


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