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karen39
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losing broadband again

the intermittent broadband in the wn5 area was supposed to be sorted today, the service status now says no problems but we have just gone off again this time after being connected for about 6hrs, so is the problem fixed or not?

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karen39
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Re: losing broadband again

It is still happening and staus page says ok but it is not. We have  even done the default reboot on the hub, this needs sorting its been going on for over a week.

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Re: losing broadband again

Hi karen39,

 

Thanks for posting!

 

I'm really sorry to hear you're having connection issues.

 

I've run a diagnostic on the account and everything is looking OK at the moment. Are you still experiencing issues?

 

Speak soon Smiley Very Happy

 

Josh


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