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Johnw09
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latest software update

hi guys,

I recently received the VM superhub 3.0 with version 5.0 software.

is there a later software version that I should have and if so does it include a fix for the VPN issue I have and  a lot of other people are experiencing according to this forum. I cannot connect to my work since I swapped over to this new router.

I would use a second router if there was a modem option on the user interface but there is no option available, any advice is greatly welcomed, thank you

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Superuser
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Re: latest software update

Kind of suspected that- your on the UK forums, and the firmware's aren't common to .com  (the UK site)  and .ie , so the staff on here cant get you an update sent.

You can get support at

http://www.boards.ie/ttfthread/2057183143

FYI , Im in the North (Belfast) so fall between the two LOL..

 



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Superuser
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Re: latest software update

The latest Hub 3.0 firmware is 9.1.116V, which you should already have as the updates are automatic.

Also the Hub 3.0 does include a modem mode and has done since it was launched. You can see that here

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Johnw09
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Re: latest software update

hi benmcr,

thanks for your reply

like i say i have no modem function on my router (pic below) plus from what i can gather the firmware version is 5.0. I mentioned software version in previous post. according to he link you sent me there is a modem function on the models displayed but not on my own one for some reason, that what has me confused, thanks

 

john

 

modem pic.JPG

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Superuser
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Re: latest software update

Sounds like a bizarre question- but where do you live?

 


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Johnw09
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Re: latest software update

hi kippies,

i'm living in Tallaght, Dublin. i haven't called Virgin yet because i thought there might be a fix on the forums and it might be a common problem so i threw it out first to see if it was. before calling them

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Superuser
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Re: latest software update

Kind of suspected that- your on the UK forums, and the firmware's aren't common to .com  (the UK site)  and .ie , so the staff on here cant get you an update sent.

You can get support at

http://www.boards.ie/ttfthread/2057183143

FYI , Im in the North (Belfast) so fall between the two LOL..

 


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Johnw09
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Re: latest software update

thanks Kippies,

just threading that forum now. very grateful for the replies

 

john

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