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karen39
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keep losing connection on windows 8

why does the Internet keep dropping quite a few times a day in the wn5 area and we are on windows 8 not windows 10, it has been happening for about a week, the hub has been rebooted so we know its not the hub.

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Re: keep losing connection on windows 8

Hi karen39, 

 

Welcome to the forums, I am sorry to see you have been having trouble with your connection when using your Windows 8 device. 

 

I have checked your connection and things seem to be ok from this side. 

 

As it is only happening on the windows 8 device it suggests that it is not an issue with the connection itself. 

 

Are you using a wired or a wireless connection? If wireless try wired, pop the hub into modem only mode with the computer in safe mode with networking. 

 

Let us know if this makes a difference. 

 

It may also help to update the network drivers. (please be aware link is external and we're not responsible for its content). 

 

Let us know how you get on. 


Emma


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