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jonnypne
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internet spped drops drastically at different times all router figures listed help please

hi i am having problems with my internet speed and connection the speed is really good at some stages but then drops dramatically at different time even dropping off totally at some point i have listed all the router status figures in the hope that some one may be able to shed a little light on it

downstreamsdownstreamsupstreamupstreamnetwork log1network log1network log 2network log 2network log 3network log 3network log 4network log 4

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Superuser
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Re: internet spped drops drastically at different times all router figures listed help please

as said elsewhere downstream is too low and upstream is near max - will flag to VM to [hopefully] get here a bit quicker

please dont open multiple threads or piggy back on to old threads - it does not get help quicker and just confuses

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Tony

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Superuser
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Message 2 of 14
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Re: internet spped drops drastically at different times all router figures listed help please

as said elsewhere downstream is too low and upstream is near max - will flag to VM to [hopefully] get here a bit quicker

please dont open multiple threads or piggy back on to old threads - it does not get help quicker and just confuses

____________________

Tony
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jonnypne
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Re: internet spped drops drastically at different times all router figures listed help please

ok sorry i opened this one as it was piggy backed previously i will just wait and see what happens now hopefully vm will get to me sometime soon

 

thanks for your advice

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Forum Team
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Re: internet spped drops drastically at different times all router figures listed help please

Hi jonnypne,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are having issues with your broadband connection.

 

As mentioned the downstream power levels are too low at - 6 dBmV and the upstream is high at 53 dBmV. For this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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jonnypne
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Re: internet spped drops drastically at different times all router figures listed help please

hi again i have had a visit from the engineer and he fitted a signal booster and brought all the figures in spec but im still not getting the sppeds i should he tested it whilst he was here and it went up to 178 which was great but now the have dropped down again i have just run a speed test using an ethernet cable and im only getting 20.86 so i need help again please so could advise as to what the next step is 

 

thanks jonny

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Superuser
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Re: internet spped drops drastically at different times all router figures listed help please

first thing is repost all the levels 

also rerun the speedtest with SH in modem mode

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Tony
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jonnypne
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Re: internet spped drops drastically at different times all router figures listed help please

hi here are all the levels as requestedupstream.PNGdownstream.PNG

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jonnypne
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Re: internet spped drops drastically at different times all router figures listed help please

hi again done test in modem mode and its the same as really

 

thanks again

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Superuser
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Message 9 of 14
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Re: internet spped drops drastically at different times all router figures listed help please

they look good - see what VM say

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Tony
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jonnypne
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Re: internet spped drops drastically at different times all router figures listed help please

ok will do thanks could you flag it please in the hope that they see it sooner as i seem to wait forever for them on here

 

thanks in advance 

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