Menu
Reply
  • 11
  • 0
  • 0
garywood1973
Joining in
2,175 Views
Message 1 of 33
Flag for a moderator

internet keeps losing connection

my internet keeps losing its connection.its been happening now for the last 7 days can anybody help me

0 Kudos
Reply

Helpful Answers
  • 514
  • 27
  • 121
deviousiphone
Rising star
4,312 Views
Message 2 of 33
Flag for a moderator
Helpful Answer

Re: internet keeps losing connection

certainly, can you visit http://192.168.0.1 and don't login, instead click router status on the top right, and paste the details in the sections of downstream, upstream and network log


All Replies
  • 514
  • 27
  • 121
deviousiphone
Rising star
4,313 Views
Message 2 of 33
Flag for a moderator
Helpful Answer

Re: internet keeps losing connection

certainly, can you visit http://192.168.0.1 and don't login, instead click router status on the top right, and paste the details in the sections of downstream, upstream and network log

  • 11
  • 0
  • 0
garywood1973
Joining in
2,159 Views
Message 3 of 33
Flag for a moderator

Re: internet keeps losing connection


Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 267000000 275000000 283000000 291000000 299000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 9 10 11 12 13 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -1.06 -0.75 -0.75 -0.79 -0.84 -1.11 -1.13 -1.36
RxMER (dB) 37.09 37.36 37.36 37.64 37.94 37.94 37.94 37.94
Pre RS Errors Reset Counter 2753 1737 442 1300 306 977 964 321
Post RS Errors Reset Counter 283 306 288 1002 299 970 963 311
0 Kudos
Reply
  • 11
  • 0
  • 0
garywood1973
Joining in
2,157 Views
Message 4 of 33
Flag for a moderator

Re: internet keeps losing connection


Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 58 57 N/A N/A
Frequency (Hz) 39400000 46200000 N/A N/A
Ranging Status Success Success N/A N/A
Modulation 16QAM 16QAM N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 4 4 N/A N/A
Power Level (dBmV) 49.96 49.75 N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0
0 Kudos
Reply
  • 11
  • 0
  • 0
garywood1973
Joining in
2,155 Views
Message 5 of 33
Flag for a moderator

Re: internet keeps losing connection


First Time Last Time Priority Error Number Description
22/01/2017 18:43:03 GMT 22/01/2017 18:43:03 GMT Error (4) 68010302 DHCP WAN IP - 86.19*********
22/01/2017 18:42:21 GMT 22/01/2017 18:42:21 GMT Error (4) 68000407 TOD established
22/01/2017 18:42:13 GMT 22/01/2017 18:42:13 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
22/01/2017 18:42:08 GMT 22/01/2017 18:42:08 GMT Notice (6) 84000510 Downstream Locked Successfully
22/01/2017 18:42:01 GMT 22/01/2017 18:42:01 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/01/2017 18:42:01 GMT 22/01/2017 18:42:01 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
22/01/2017 18:41:59 GMT 22/01/2017 18:41:59 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:59 GMT 22/01/2017 18:41:59 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:59 GMT 22/01/2017 18:41:59 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:59 GMT 22/01/2017 18:41:59 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:59 GMT 22/01/2017 18:41:59 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:59 GMT 22/01/2017 18:41:59 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:59 GMT 22/01/2017 18:41:59 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:57 GMT 22/01/2017 18:41:57 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:54 GMT 22/01/2017 18:41:54 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
22/01/2017 18:41:54 GMT 22/01/2017 18:41:54 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
22/01/2017 18:41:25 GMT 22/01/2017 18:41:25 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:13 GMT 22/01/2017 18:41:13 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:41:05 GMT 22/01/2017 18:41:05 GMT Warning (5) 84020200 Lost MDD Timeout
22/01/2017 18:37:29 GMT 22/01/2017 18:37:29 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
Refresh Clear Log

© 2010 Virgin Media. All rights res

[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]

0 Kudos
Reply
  • 514
  • 27
  • 121
deviousiphone
Rising star
1,975 Views
Message 6 of 33
Flag for a moderator

Re: internet keeps losing connection

Upstream levels are a little high
0 Kudos
Reply
  • 11
  • 0
  • 0
garywood1973
Joining in
1,973 Views
Message 7 of 33
Flag for a moderator

Re: internet keeps losing connection

ok any suggestions?
0 Kudos
Reply
  • 2
  • 0
  • 0
wayneo75
Joining in
1,667 Views
Message 8 of 33
Flag for a moderator

Re: internet keeps losing connection

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 299000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 13 14 15 16 17 18 19 20
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 6.7 dBmV 6.8 dBmV 6.6 dBmV 6.3 dBmV 7.6 dBmV 7.6 dBmV 7.4 dBmV 7.2 dBmV
RxMER (dB) 43.1 dB 42.9 dB 42.5 dB 42.5 dB 43.2 dB

0 Kudos
Reply
  • 2
  • 0
  • 0
wayneo75
Joining in
1,667 Views
Message 9 of 33
Flag for a moderator

Re: internet keeps losing connection

Getting the Same too Keeps Losing Connection Help please 

0 Kudos
Reply
  • 6
  • 0
  • 1
lardster59
Tuning in
1,561 Views
Message 10 of 33
Flag for a moderator

Re: internet keeps losing connection

My internet keeps dropping out to. I am on Vivid 100 but I am running 2 Xboxes 1 TV Box and 4 phones and 1tablet not all downloading at the same time but connected 1 xbox is hard wired along with computor, I have super HUB 2 but drops out daily can never get hold hold of online chat do I need to upgrade