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Morton52
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internet keeps dropping out

I'm at the end of my patience. For several weeks now my internet keeps dropping out. Shortly after I switch on and several times while I'm doing stuff. I have to wait for it to reconnect, sometimes I have to restart, sometimes I end up switching off and then on again. It is SO incredibly frustrating and if it doesn't improve very soon then I'm leaving Virgin for another provider.

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Re: internet keeps dropping out

Hi Morton52, 

Thanks for getting in touch, I am sorry to see that you have been having trouble with your connection. 

I have taken a look and things seem to be ok from this side. 

Are you having trouble with a wired or a wireless connection? If wireless try wired, pop the hub into modem only mode with the computer in safe mode with networking. Let us know if this makes a difference. 

It may also help us to see a BQM so we get a better idea of what you are seeing from your side. (Please be aware link is external and we're not responsible for its contents).

Speak to you soon. 

Emma


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Morton52
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Re: internet keeps dropping out

Still happening. I'm really, really fed up with this and am seriously considering moving from Virgin

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