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flimsymimsy
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internet keeps dropping out

Hi my internet keeps dropping out which is frustrating and does it whether im wired or wireless. Here are the details of my modem.

 

Downstream DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)266750000274750000282750000290750000298750000306750000314750000322750000Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID910111213141516Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAMSymbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)10.9311.9211.2111.2511.1511.0610.9210.95RxMER (dB)36.3936.8436.6136.6137.0936.8436.8436.84Pre RS Errors20082433157114861460202013481346Post RS Errors56614577537238641356666636

 

 

Upstream   US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 48 N/A N/A 46
Frequency (Hz) 25800000 N/A N/A 39400000
Ranging Status Success Other Other Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 39.25 N/A N/A 41.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0
 
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Forum Team (Retired) Adam_L
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Re: internet keeps dropping out

Hi flimsymimsy, 

Thanks for the post! I am sorry to hear that you're internet keeps dropping out weather it's wired or wireless, I offer my apologies for any inconvenience caused.

I've run some checks on the connection from here for you and I can see a large number of T3 & T4 time outs inside the Hubs logs and all of your downstream power levels are too high and an engineer will be required to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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