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schoiemufc
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internet connection keeps going off

my internet keeps going down at least every hour and will only come back on with a router re-set, wireless and wired both the same, any help please?

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Re: internet connection keeps going off

Hi schoiemufc,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I'd like to sort this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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Re: internet connection keeps going off

Hi schoiemufc,

 

Thanks for the details!

 

I've run diagnostics on your equipment and everything is looking healthy at the moment. Levels are as they should be and there are no issues with the network in your area.

 

This could potentially be an issue with the equipment itself. When you lose connection, is the hub rebooting itself? What lights do you get on the hub when it goes down?

 

Speak soon Smiley Very Happy

 

Josh


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schoiemufc
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Re: internet connection keeps going off

Hi Josh, The hub doesn't do anything, i just lose connection on all devices, wired or wireless and i have to reboot it myself, then everything is fine. It could be fine for 5 mins or 5 hours, then i reboot again.

 

Paul

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Re: internet connection keeps going off

Hi Paul,

 

Thanks for letting me know.

 

I'd like to try a replacement hub to see if that resolves the issue. I've sent you another private message (purple envelope at the top right of your screen) so I can get this arranged.

 

Speak soon Smiley Very Happy

 

Josh


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Re: internet connection keeps going off

Hi Paul,

 

Thanks for the details.

 

You're new equipment is on it's way! It should arrive within the next 3 - 5 working days.

 

Let me know if you get any trouble when it arrives.

 

All the best! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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