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Trixi
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intermittent broadband

We have had issues for near on three weeks with the broadband signal we have a superhub 2.0 which keeps losing connection to the network showing a green light on the on with arrows pointing up and down , i have tried VM support over the phone they book an engineer that get followed by a text saying it was a area network issue that is now resolved and the appointment is cancelled however the problem is still there , i have tried rebooting , resetting to factory default and minimizing devices that are connected its having a huge impact on online gaming and streaming , makes me wonder what i am paying for

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Forum Team
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Re: intermittent broadband

Hi Trixi,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I'd like to look into this for you but I can't seem to find your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted out for you.

 

Speak soon Smiley Very Happy

 

Josh


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