I have just received a letter from Virgin stating that if I do not contact you by end of April to request an upgrade to a hub 3.0 I will be disconnected and my contract terminated.
Can you assure me that by requesting this upgrade I will not be entering myself in to any fixed term contract please, as I am finding the charges unacceptably high these days so plan to look at the possibility of moving in the near future?
i.e. I am concerned that this may be a trick to tie me in to Virgin for the next 18 months.
This is not a trick. it is technical. VM are moving people off the old legacy DOCSIS 1\2 networks to free up space and to allow for future technologies.
As for tying you into a new contract, I do not think it does, you will need to contact VM for an authorative answer, either by waiting here about until a VM Forum Team Member picks up the thread, or give them a call on 151 from a VM line or 0345 454 1111 for a quicker response, and ask for confirmation in writing.
yes, I eventually after many tried did manage to order one. The request page seems really odd in that it seems to take you back to the start page with no message or anything but if you scroll right down the page it is trying to continue with the request.............
I installed my new hub 3.0 yesterday and after spending a couple of hours trying to get it to work I gave in and phoned the helpline. An automated message informed me that I needed to activate the new hub, after doing this it then started working. If the instructions had made it clear that I needed to do this it would have saved me a lot of stress.
It is now working but despite going from a very old 20Mb hub to this v3.0 hub and my expecting a MASSIVE jump in broadband speed - it seems to be pretty much exactly the same speed as before? btw - I have it in modem mode, using my existing wifi router