Menu
Reply
  • 7
  • 0
  • 2
fatzone
Tuning in
61 Views
Message 1 of 2
Flag for a moderator

extremely slow internet between 7pm and 12am - area 21

i have been experiencing very slow broadband since I have joined VM. living in area 21 (sw2)

 

anybody else experiencing the same issue?  did you solve it?

if not, is it possible to downgrade your contract with VM in order to delete broadband deal with them and get a better service somewhere else?

 

thank you

0 Kudos
Reply
  • 7.2K
  • 173
  • 420
Forum Team
Forum Team
25 Views
Message 2 of 2
Flag for a moderator

Re: extremely slow internet between 7pm and 12am - area 21

Hi fatzone,

 

Welcome to the forums, I'm sorry to see you have been having trouble with your speeds.

 

I have taken a look at your connection and it seems that you are affected by fault ref 

F003518362 for slow speeds at peak times. This is currently with the planning team so I don't have a lot of news on this currently. We should know more after 21/12/2016. 

 

I have popped the details across to the team who deal with this type of issue and they will contact you as soon as they can. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply