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babsrush
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connection dropping

For the past few weeks my connection will random drop no matter the time of day. this will last for 1-10mins till my connection returns.  gets little annoying when im in middle of a game,  or filling out forms

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Forum Team (Retired) Adam_L
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Re: connection dropping

Hi babsrush, 

 

Thanks for letting us know that your connection has been dropping for between 1 - 10 minutes randomly for the past few weeks. I apologise for any inconvenience.

 

I have tested things from here and I can see that there's a large number of T3 time outs inside the Hubs logs on each upstream channel. I would need to arrange for an engineer to attend and resolve this for you.

 

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

 

Take  care, 

Thanks, 

Adam.


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