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JsJnr
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computer losing internet connection when second PC is switched on.

I don't know when this started happening, but it's not more than a few days ago.

for some reason, when another computer connected to the superhub is powered on, the first one is losing it's connection.

any idea why this is happening, or how to fix it?

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Forum Team
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Re: computer losing internet connection when second PC is switched on.

Hi JsJnr,

Thanks for bringing this odd problem to our attention, I'm positive we can help Smiley Happy

To be honest this sounds like an issue with one of the following:

  • The Ethernet cable
  • The LAN port on your pc
  • The LAN port on Hub

I suggest that you try the below options:

  1. Use a different Ethernet cable, either one that works well with another device but preferably a new one.
  2. Swap the order of connection over, so the pc that is usually connected last is connected first.
  3. Connect the Ethernet cable (new one) to different LAN ports on the Hub.
  4. Finally reset your Super Hub to factory default settings.

Hopefully the results of the above will help us determine what's causing this. 

If it looks as though the Hub is the cause I can get a replacement sent out to you.

 


Jen
Forum Team



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