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Leezo1
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cant access a specific site

Hi i cant access the chatroom chatstep dot com through wifi on my devices. It was ok yesterday. I can access the site through my phone`s mobile internet so i am assuming its a router or wifi problem. I am useless at tech so any simple solutions would be appreciated

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Re: cant access a specific site

Hello Leezo1

 

Welcome to our forum, I am sorry you are having problems accessing a chat room, we will do our best to help. If it is working on another connection it may be that the chat room have blocked you by barring your Virgin media IP so it may be worth checking that with them to begin with.

After that it get s little more techy I am afraid as a traceroute to the chatroom URL would help to test DNS resolution and also the route, if you are still having problems please post the results back here.

 

Thank you

Nicola

Virgin Media Forum Team
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