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nico1334
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broadband disconnected

Hello,

i've a broadband access, and since 2-3 I suffered of a lot of disconnection every day. I had the call center several times and they can not resolve the problem. What can i do now?

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Forum Team (Retired) Adam_L
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Re: broadband disconnected

Hi nico1334, 

Thanks for getting in touch to let us know about your issues with your broadband being intermittent, I apologise for any troubles incurred. 

I have tested things from this side for you and I can see a lot of T3 and T4 time outs inside the Hubs logs, this will explain the drops in connection you mentioned. An engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.

Take care, 

Thanks, 

Adam.


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nico1334
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Re: broadband disconnected

Hello,

I have already an appointment with an engineer

thank you

Nicolas

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