POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Really losing my patience with Virgin!! I’m a Volt customer, speeds of less than 30Mbps on certain parts of the second floor, done multiple tests on VM connect app etc etc. Since 12th Jan, I’ve used the WhatsApp chat twice which I was advised on both...
I am unable to connect to my work VPN using VM broadband, able to connect fine over my mobile phone. Anyone else got the same issue in West Lothian and can suggest solution. VM technical support is extremely poor.
Hello, I have an engineer booked for February 26 between 12:00 and 16:00 I just wanted to move the socket because I'm tired of walking on cables and jumping over the router, thank you. I am disabled, I use crutches and I need to relocate the socket t...
I changed my package to become a Volt customer as I saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 3 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app ...
Hello everybody,I have been with virgin media for 3 months now and still don't have a router, I have tried phoning and phoning but this has been to no avail yet still been charged for 2 months' bills so far... even though we have nothing so far. Sinc...
My WiFi pod black was connected to my router, I have been sent a new router and after installing it my WiFi pod black won't connect to the new router, all it does is flash white for hours and won't connect
 this area has been so bad recently with constant intermittent issues. Recently we have a fault lasting over 3 week. And an area intermittent issues every few weeks. (F011199589). please can VM confirm if a cable like this can causes issues for peopl...
Is there a maximum length for the broadband cable that connects the hub to the box where it enters the house
Could someone please help with ordering WiFi Pods. The VM connect app keeps sending me in circles, and the WhatsApp chat is as much use as a chocolate fireguard. On the 1gb package and receiving speeds of 3mpbs in 2 bedrooms, 1 upstairs and 1 downsta...
HiMy Virgin connection seems to be "glitching" for want of a better word. It doesn't disconnect fully and the speed is fine but certain applications experience drop outs, for a few seconds.Microsoft Teams calls will drop periodically, sometimes just ...
