POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Been having major issues with our connection the last few days. I have checked service status and it doesnt show issues with broadband. I ran diagnostics and it sent a factory reset, which did nothing to help. When I ran a connection test again, I go...
Hi there I’m not getting a great signal upstairs in the master bedroom. I think I need a booster. I do have two BT black booster discs from before I joined Virgin a couple of weeks ago but I can’t get them to work from my Hub5.Has anyone had any succ...
Helloour Modem Hub3 has a constantly red light.It is in a well ventilated area and we have tried all the steps, switching it off and back again.please anyone has any suggestion?thanks
I have a problem with my wireless.Scenario:I have recently updated my router to a Hub 5.I have a number of wifi connected devices which only work on the 2.4GHz band.The connection strength is very poor for some of them.I have ordered and received a B...
Hi allAs per title, I'm on a 1G connection, using a hub5, and see network drops on and off throughout the day.There doesn't seem to be a pattern as to when they're occuring e.g. time of day/network traffic.Router has been restarted. All cable connect...
Really annoying this keeps happening, money taken each month
Have 1gig speed and getting 8-9mb upstairs using WiFi, have tried using chatbot but got nowhere can anyone tell me how to order? Have done speed check on connect app but that didn't offer to order any pods even tho virgin says it does.
As title really, I am seeing constant complete drops of internet access across both wired and wireless devices, these drops happen many times across the day and only last a few seconds at a time but are very frequent when they do happen. Router statu...
Hi,First time poster. Yesterday my hub 3 router dropped connection and I was forced to reset. No initial problems. And the router seems to be working OK as I have both hard and wifi connection, albiet without the custom network name. I managed to use...
Hello,I am about to upgrade from M125 to M250. The WiFi on the hub is getting worse with cutting out constantly.I have to reset the hub at least once a Week it then works ok but after a few Days it starts again. I am on laptop not more 2 yards away i...
