POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
We have had an absolute torrid time trying to get a damage cable fixed in the road that is not through any fault of our own (Wandsworth Council roadworks caught the cable), and because they only damaged it and did not cut the cable in its entirety, I...
Help unable to order pods via Connect APP Help
Hello, can anyone tell me how to obtain a POD? I've been going round in circles for the past 4 hours. I'm following all instructions/prompts exactly & still getting nowhere. Better still, can anyone tell me how to speak to a human? I've called 150, i...
Had broadband installed for a week and can't get the VM Connect app to find my hub so i can check my wi-fi blackspots.Have tried all the advice in previous threads:rebooted the routerdisabled mobile dataenabled locationchecked no vpndeleted and re-in...
Would like to know if there is any others who dont have it, like is it some kind of beta test, or staged rollout, or a technical issue why I dont have the update.
HiMy setup is that I use a VM Hub 3 in Modem Mode, with my own wireless router connected to it that provides our main home network. We have had no issues for more than 2 years, and the more advanced setup suits us because our home network is quite c...
Hello,Pre install engineers have been out today while i was out and installed the external brown box on the front of the house but my living room is at the back where my hub will be. I rang VM who said engineers are due out again for a site survey bu...
I bought the Gig1 Fibre Broadband and have been waiting for the router to arrive. The order date was for the 6th of March and I took a holiday from work so I could get my package and install it. It never showed up and I haven't heard a thing from Vir...
I’ve just had Virgin Media installed. I’m in a nexfibre area and am getting the full 1.1 Gbps up/down to the Hub. I have a 2.5 Gb network card and am using the 10 Gb port on the Hub 5x. However I believe the 10 Gb port is faulty as it returns very sp...
Hiya, the bottom green light of my Hub 3 is continuously flashing but I can’t connect to the internet. This has been going on for about 2 hours now and turning on/off hasn’t worked. I’ve checked all the cables are securely plugged in and no issues th...
