POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi,For a little while now it has been impossible to connect devices to the main Wi-Fi/broadband network. I can only connect my devices to the 5g network on my pc or phone (as well as most of my families' devices) the main Wi-Fi network is available, ...
Afternoon all,I’ve recently received an upgraded router (3rd in total) and after a weeks perfect service I can no longer connect to Xbox’s at all and sporadic connectivity to work computers, laptops, ideal smart heating system (halo), ring doorbells ...
Hi, I'm getting the message 'ATOM is restarted as part of Self Healing Mechanism' and getting no help from the Tech team. I've had two engineer visits but still having multiple internet dropouts a day. This is not WIFI related.Has anyone got any idea...
My broadband signal keeps dropping out for about 30 seconds every few minutes. It is making it impossible to work. When I run a diagnostic test on their router it frequently says I need to do a factory reset, which I have done, but the faults keep re...
Hello All,Looking for some help with a really annoying issue I'm having on my 1Gbps line with Virgin media, speed is fine but intermittently I am getting huge ping spikes that can sometimes reach over 4000ms (see below)How I noticed this was being on...
I have logged in to YODEL and rescheduled the delivery date for my new virgin media broadband installation pack. I have pushed the delivery date back 2 weeks. Will I be billed from the original date? Or will I only be billed from the day I actually r...
I'm having a very similar problem. It started with a WiFI pod not connecting with the App and several unsuccessful attempts at reinstalling using various locations. Next tried rebooting Hub 4, now the Hub and Pod both are not visible to the App yet ...
Well I received a replacement hub 3 for my shub 2 with impressive speed (thanks Joe_B). Unfortunately it won't activate (I got a text from VM after about half an hour mentioning technical issues stopping the activation of the kit and to contact virgi...
So I went for Virgin 1gb broadband and I was told I could get up to 3 boosters and I need those as my house is big and very old. The technician that installed my kit scanned my house and confirmed the signal downstairs was very poor, he told me to us...
Hi, I am getting No internet. Have called the status line and no issues in my area. Have tried switching router off and back on. Have tried hard reset several times, over a minute each time. On hard reset the router goes through white solid light, wh...
