POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I have scanned my home and found that sons rooms have less than 20mb download speed. I have a hub 3. Can snot d advise how I request a Wi-Fi booster? Thanks
I would like some help with my unstable connection. This has been an issue for a while now, where my internet will lose connection anywhere from 10-30 seconds at a time. It usually happens a couple of times per day. I noticed that issue greatly impro...
For the past last two week of June (2023), my connectivity to my work's system has been extremely poor.Previously it has been excellent.Access to the Internet via my home computers/iOS is okay. No issues seen by, nor reported by, my work IT team.Las...
Hii went to work yesterday with everything fine, came home from work and am getting the following, see pics” in the connect app. I have not changed any hub settings. All devices seem to be working and connected but the connect app will not show them....
Hi,We've had Virgin for just over a year now and for the entire time we've had it we usually see 2-3 drop outs per week.Looking at the Network Logs, we are getting T3 errors every 1-4 days which seem to coincide with when we lose service. I don't thi...
Local issue today with VM updating a local hub, and our Internet connection was totally down for several hours. Eventually got Wifi back, and made the mistake of following VM advice resetting hub, so pain with various bits of kit having to be reconne...
For over a week I’ve been having issues with my internet being really slow. I have called VM a few times now and keep getting told there is an issue in my area. However, when I check the service status for my area it says no issues found. Is anyone f...
Just come back from a week away to discover that Virgin have been working on our Close.A neighbour has told us that they cut through a BT cable but promised to fix it .Didn' happen and we have no phone line or Broadband.This morning I spent over an h...
I can't understand why this service is so bad I can't understand why virgin constantly lie also Constant dropouts for hours on endAsk for manager ...none there ever ,ask for call back ....Still waiting 10weeks later
Hi, I have same issue.. received my kit last week and the light on my hub 3 is solid orange all the time. I already tried everything from forum and help centre (restart hub, try to plug it in different place in a room, checked all wires) the problem ...
