POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I have no broadband. I have a flashing red light on my hub 5. I have gone through all the trouble shooting guidance and been through the customer service helpline. I was informed that I would get a call between 1-4 hours. It is now over 4 hours. I wo...
Anyone else having issues with the broadband in the GU12 area? According to VM not issue full service working
Hello team,I am having an issue for the past 3 days where my WiFi signal on my Hub5 with a M350 service is dropping for a seconds every 30 seconds or so. This is making it unworkable to do video conferencing and work from home.My troubleshooting (I'...
Hi all.I have been having issues watching recorded programs on the Virgin Media Go app as it kept saying I wasnt on the same network as my 360 box. I searched through topics and one user suggested splitting the bands to ensure my device and the box w...
Hi I made the payment early on my account a couple of days ago and then the payment has also come out on the day it says on the date direct debit.
So for the past 2 months my wifi just keeps disconnecting. Its very embarrassing when i am on a zoom call with a customer and i look over at my hub and its completely blank .Lights are a no show .. Has anyone else had this issue as its becoming a **b...
So It's been ongoing issue for me since 1 week. Broadband is ON and OFF. Drops on average every 5-20 min. Tried to report several times but being asked to check if the fault remains after 24hrs. When back after 24hrs - same message appears. Frustrat...
I have getting very intermittent internet since Tuesday with a lot of disconnects, loss of synch. It seems to be one of the SNR problems which feature a lot on these forums but according to the service status checker there are no issues in my area.ca...
Hi, broadband has been disconnected from last night though a number of reboots, resets, and reconnecting power, ethernet cables to the wall.I'm using Hub 3.0 and the hub shows flashing green light with green LED wifi icon. According to the self test,...
Since updating to version 5 hub dns on udp port 53 failing
