POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Had nothing but problems with the WiFi, since the engineer came to connect the cable phone last week. Tried everything in the help section, but still no WiFi.When the engineer came last week, he had a lot of problems with our WiFi and router. He repl...
Hey FolksI joined Virgin broadband 10 days ago.Everyday, mostly night actually, 1 or 2 times per day the hub3 disconnects from all the house Wi-Fi devices, about 12 of them.1min later the green Wi-Fi light comes on, stays lit for about 1 min, then fl...
Hi , Kept going around in circles on your website so finally decided to give this a go.... fingers crossed.The broadband hub needs to be replaced following a slight fall. The thing is top heavy so no wonder it keeps falling over all the time. I've t...
I am trying to get some free Wi-Fi pods because my internet speed is like 90s dialup. I’ve been told I need to use the virgin connect app to get them but it can’t find my hub 3.0!
Hi,We recently ordered one of your broadband packages but we have not received any welcome email with our account number on it, so we can’t create a my virgin media account.
I have just had a new green Virgin box placed outside of my house, without any prior warning or communication. The old box however has also been left outside of my house. The 2 boxes mean that when I convert my front garden to drive, which I intend t...
Hi All,I went from 1gb hub 4 to a hub 5 with 500mbps package, I changed the new hub 5 SSID to match my old hub, most devices came over without a hitch & some just needed a password re-entered.For some reason though the 2 devices I use the most my iPh...
OK new VM installation (well about 2 months now). I have an issue with devices not staying connected to my WiFi.Hub4. Samsung Galaxy S21, S20, S7, S10 - all as up to date as they can be. It seems most noticeable on phones, but do get it on laptop, wh...
Internet has been intermittently dropping on all my devices pretty much since I've been with Virgin Media for about two months. I had numerous calls with customer service trying to sort it out, they sent me the wifi pods, that hasn't helped. They fin...
Dropped connection about 4/5 times over last 40 mins or so. Solid white light disappears on Hub 4 and is replaced by pulsing white light, then solid light again.Ran diagnostic from Hub twice. First time indicated an Broadband Service issue, the secon...
