POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I’m having the same problem for some reason the hub5 has switched to using the sun net of 255.255.0.0 instead of 255.255.255.0 and now refuses to issue IP addresses and the virgin middleware has completely messed the factory reset not rectifying any...
We have had a number of issues trying to get our outside cable replaced, the whole fiasco has been going on since June 12. We've had outside teams turn up on at least 4 occasions, but they haven't been able to do it? Too many cables in the conduit an...
Hi, I have been told by a Forum Member that this is a "Pretty good BQM" in the morning between 9:30 and 10:00 6/8/23 the router decided to reboot itself, in the evening I decided to reboot at 22:00 pm because I noticed it was getting crappy. I just w...
Hi All, I'm hoping to get some help on my on-going internet connectivity issues. For a number of months this year, while working from home, I have noticed my VPN drop in the afternoon everyday (between 3-4pm). This became more consistent but without ...
See title.Ethernet works fine. No devices are able to receive addresses over WiFi.Yes I've tried rebooting the modem. Yes I've tried a hard-reset (3 times).
I’m experiencing some connection timeout issues with the new Hub5 and spent hours on the phone virgin media support to no avail. I’ve failed to get technical call backs that I’ve been promised and just been handed over to the “gadget rescue” departme...
My router did not recognise my password despite me typing in the correct info. I then reset the router and I am still being told my original default password taken from the router is wrong. I am locked out of gaining access to my router and I want to...
I've been using the hub 5 in modem mode since we got it and today my router decided to pack up. So, I turned off modem mode and gave the hub 5 a reboot. When it was back up and running, I went into the hub 5's settings to sort out network names and s...
I have been given a WiFi Pod to try (from a friend, not Virgin), however I can't get it to connect to my Hub 3 via WiFi. If I connect it to the hub with an Ethernet cable then it connects fine and shows in the Virgin Connect app, but just won't conne...
Continuing problems with my Wi-Fi connection dropping out. Every day I keep experiencing problems with all my devices losing connection to the hub. Found out if I stop the Wi-Fi on the device and reconnect to the hub the connection reappears? This is...
