POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Asking for help required My Wi-Fi was down from 10 am till 11 pm11 last Tuesday when it was fixed but I have no idea what the fix wasit went down at 10 today so I rebooted with no success, discovered that the 2.4ghz is working but the 5 ghz is not, f...
Someone I know their WiFi was slow and playing up so they contacted virgin and was told they are out of contract with virgin now they have a new router and mine is slow, and I think I'm out of contract but I can't get a new router. [MOD EDIT: Subje...
Can someone from Virgin Media please confirm if there is a software bug with the Pods? Since last few days all of my pods are showing fair. Wi-Fi optimisation isn’t working ..I’m not actually getting any network issue but this is still reporting as ...
HelloI've recently had Hub5 installed to replace a faulty Hub4. I enabled WPA2/WPA3 mixed mode for the 5GHz channel in the Advanced WiFi Security Settings, but although my devices support WPA3, the router will kickout both my Pixel 6 Pro and the lap...
I've had Internet issues for several months. The Internet drops for seconds or a minute or so dozens if not hundreds of times a day. Games freeze. Videos freeze. Woget disconnected from work, etcThings I've done:-Used www.thinkbroadband.com to monito...
Hiwhat is the minimum Hub version number to be able to switch to Modem-only mode? I think I have Hub 2.0 - the black one in this pic? I’ve looked through the admin menus and can’t see an option to enable modem-only. I’m on a 1gb plan in Ireland.Thank...
Recently upgraded a few weeks ago and seem to only get 350mb/s download even though in the first week I got 500mb/s download. This was the same both wired and wireless.I feel that I need a new hub as the hub 3 is shocking, would it be worth getting 1...
My internet is exceptionally slow (like so slow I don't even have the bandwidth to run a speed test) on my MacBook Pro, but fantastic in all other devices, including an iPhone, an Android phone and two PCs. The speed is slow regardless of where I am ...
I've just received an upgrade to Hub 5 but still have a poor connection at the rear of the house and moving the hub isn't an option. I can't see where to order a wifi pod through VM Connect app and going online directs me to a contract renewal (which...
Had no connection for 3 days, after multiple calls a test being run down the line, a technician call, finally an engineer came out this morning to discover the street cabinet has been destroyed by a car! I Can’t believe no one else has reported this,...
