POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Just a question here. We have had some maintenance in our area today and I have had a couple of outages this morning. However, I have noticed my down stream values have dropped by about 3-4dbmv from around 8 to around 4. What would explain this and s...
I've factory reset my hub 4, but I still can't log in. Whatever password I use does not work. Has anyone had any luck with a solution to this?Thanks
The app loads and I am logged in but when I check Broadband it advises I am not at home, even though I am.
Hi, Is it possible to turn broadband off & on at certain times? Seems my little girl is sitting on phone to very late. Can you turn off at night and turn back on morning? Thanks for any help.
Everything fine until about 6:15 last night and since then horrendous packet loss, upstreams at 32 and 16 QAM on a SH3. Rebooting the router did nothing. Can someone from the forum team contact me so this can be investigated? RM11 area.
Who do I contact regarding my contract joined 18th September 2014 they have no info on my contract as it was before they went digital.
Could any fabulous and friendly Virgin Media rep help me get some wifi pods? I've been going round in a loop here for a good chunk of the afternoon 路A quick overview: We went with 1Gb package to improve upload speeds over BT and so far the 5X Hub a...
Since getting the Hub 5 installed a couple of days ago, my Connect app can’t find my hub even though I’m connected to it and it is working. I have a couple dead spots upstairs and also at the back of the house but I’m unable to confirm these with th...
Hello, We initally ordered at the end of November 2023 however have had several engineers attempt to install however they keep running into an issue with the PON ID.We have had 4 engineers attempt an install each to be told it is the same problem and...
Iam having Same issue for told I need a special pod as the normal ones won’t work with our hub 5x waiting for confirmation but what your saying above ive had the same I don’t believe one has been ordered this is not right iam within my 14 days cool o...
