POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi - I am moving from BT to VM. I currently have BT Wholehome discs set-up to provide good wifi coverage across my home and ideally I'd like to keep that set-up to avoid spending money on new discs and reconnecting many devices to the wifi again.Am ...
Last night my internet and phone service went down at 02:30 (12/11/2023). Done all the usually troubleshooting (pin reset etc) but still have blinking red LED on router -- also had difficulties with the phone app trying to get on with my mobile servi...
The red light is permanently on the hub, I've reset it several times, checked all the cables and still a solid red light. Help!
Can anyone be of any help since ave been cut off when calling up and the live chat hasnt been much help regarding the issue i have. My Hub 4 has been fine since i got virgin january 2022, but at some point today after i left this morning it went from...
Had to call out a vm technician as Internet kept dropping out. He changed me to a hub 5. Everything working fine, however have a new WiFi pod coming, and as of today the vm connect app won't find my hub. So how am I going to connect the pod to the hu...
Hi All,I recommend Virgin to my neighbours, but given it’s the same type of house same layout they have the same issue as me and need a wife pod. To get a wifi pod I almost had to cancel the contract.This message is sent from my neighbours account.Th...
I noticed a while ago an unknown Samsung device showing as connected on 2.4G at a very low speed on my hub 5 so I changed the Wi-Fi password and it's still connected, every other device disconnected, how can this unknown device still be connected aft...
I have the same issue: My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space.Phoned customer support. They checked my broadband connection and said a it ...
I havent been able to connect to the internet since my installation date 3 days ago (look at my previous post) I have decided to call them up and cancel unless they can reslove my problem. But in the meantime I have done some digging around and have ...
Hi I have recently joined Virgin Media and I have an issue that it driving me insane. My WiFi works great apart from the fact I can't phone or video call someone through Whatsapp at all.Whatsapp messages send absolutely fine but any phone on my WiFi ...
