POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Still disappointing you can’t offer Hub 5 just had a message from VM asking if I am enjoying Gig 1 ; I have been on it some considerable time.
When connected to my broadband I cannot access random webpages but if I revert to my mobile data I can access the websites??? Please can someone fix this problem. I tried calling the helpdesk, spent 50 minutes on the phone but still cannot resolve ...
Since about 3 weeks ago my internet has been abit behind what it should be download speed is giving the full 1gbps but the upload and latency is having issuesHad an engineer who said they fixed it but had no improvement and phone support say there’s ...
My VM Connect App is stuck in a loop asking me to optimise my settings. If I complete the wizard I am prompted to optimise again. This is preventing me from removing paused devices leaving us without internet access. I have tried connecting directly ...
There was a fault in my area, when I was out for the day. However, once the fault was resolved the router did not re-connect to all the WiFi items in my home.This is an inconvenience as items in my home need to connect (heating, CCTV).I have experien...
Hi, relatively new to VM and just joined the forums. Discovered a very odd bug with WPA3 security. Long post ahead to cover my findings.Everything felt very sluggish, then today (Tuesday) I found all my wireless devices randomly dropping connection. ...
 Attached I’ve left a picture of my router in the same room facing me and in the second I’ve left a speed test I’ve don’t that reflects the connection I’ve had for the past week. Checking with my account number says everything as it should be but I c...
Wondering if anyone can help with my problem please.I used to have my VM hub 5 connected to a Netgear router to get the wifi signal all around the house. Smart plugs worked fine. Long story short, the internet kept dropping and was very unreliable so...
In the last few days all laptops \ PCs stopped connecting to my hub 5 upstairs and in my home office. TP Link extenders 550 and 580 also stopped working and will not reconnect to the hub, even after hard reset (They go through the motions and find th...
have had router problems for a few days, router has been rebooted several times. I just logged onto the router to chek devices and i see an unknown device listed, as an oethernet connection - I don't have anything connected via ethernet so what is it...
