POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, I have a home hub 3 and it has had a constant red light showing for a few months now, I’ve tried the usual checks, reset, power off etc but it just goes back to red as soon as it reboots. It is positioned in the open so this shouldn’t be an issue...
Internet is not working and is the light is coming red on the hub. Need this fixed as need the internet to be working for work tomorrow
I recently installed my new Hub 4 but the pod I already had will not connect. I have tried to order another from CS who said that I am eligible for two pods but they won’t order me them because there is an outage in my area. He said if I run tests v...
For the last week i have had 100% packetloss no fewer than 5 times whilst my xbox series x is the only device using wifi. My hub has had 5 factory resets, aswell as app based resets that looked like they had fixed the issue until the following night,...
Hi all,I'm on VM Business (not residential) with a Hitron CGNv4 and VM cannot help. I'm stuck and asking here because perhaps someone else had a similar experience.I've had the same setup since 2016. But since the beginning of September I've a proble...
Hi,My wifi connection has been slow recently and I noticed an orange light on the routerI have checked all connections and reset the hub and no change. I went on http://192 etc. And done a diagnostic and it said there was a WiFi connection issue. I a...
I am struggling to figure out how to get a booster for my home. My package says i'm eligible for 3 boosters if above 30 mbps isn't achieved in all rooms. The wifi doesn't work in one room and one is 20 something . Therefore we should be eligible howe...
Switched to hub 5 no Wi-Fi in certain parts of house been sent a pod. Which will not connect to hub have tried everything including hard wiring to hub through Ethernet cable phoned virgin for help guy I spoke to couldn’t even sort it working from scr...
Totally unreliable app. Says it can't find hub when everything else is working. It even states "something went wrong on our side." Even when it appeared to be working it apparently wasn't as connection through the app was so inconsistent. Have just r...
Can someone give advice,my WiFi pods won't connect to my new hub 5.when connect with ethernet it works but not WiFi.worked with old router
