POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I have recently moved into a new home and have already got Virgin Media set up and working well. However I’ve realised that the external cable cover is missing so the wires at the front of the property are exposed. Is there any way that I can get thi...
Total outage for 3 weeks due to damaged cable outside my property from gas works . Totally unacceptable customer services . Tried to terminate my contract to be told I owe £275 because they have a policy that they have 30 days to fix the line . In c...
Can’t beleive how awful and inconsistent this WiFi is. In my room especially. Promises 240mbps but I barely get 10. My room isn’t even far from the router. I have an extender and an Ethernet on the extender and it’s still awful. I get kicked out of m...
Hello, I’ve been trying to order 2nd pod from customer service [signal won’t reach living room], over a month since I had my first pod. Have tried 3 times now via customer service but the order is never fulfilled, can u help me please! Thanks for yo...
I would like to put a timer on certain devices on my WiFi network, I can find the "how to" for Hub3's, but I can't find it for hub4's or the VM Connect app. I've had a look myself but only seem to be able to pause connections manually.Can anyone assi...
I’m getting 400 Mbps Wi-Fi but connect via Ethernet I get 90 Mbps on hub5x any ideas
Past couple days my ethernet connection has dropped. I run it through a TP-Link connection through the mains into my computer. When the ethernet would drop I would assume it is a service issue and not worry about it. But now it fully does not work in...
That’s 3 days in a row Wi-Fi and broadband has been down at Le7 7nj. When are Virgin going to fix it?
Hello, I've been disconnected and when i checked the hub, it said I had a missed payment and I had to pay my balance of £0.00 to reconnect. My direct debit went through as normal. I called Virgin and the lady said I'd been disconnected as I hadnt pai...
Hi All, I have a wifi mesh network and I would like to continue using the Ethernet points on my Hub 3. Therefore, Access Point mode on the mesh network is my preferred option with the WiFi switched off on the Hub 3.My question is, if I use my Mesh sy...
