POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
After a WhatsApp chat that took over an hour, I managed to convince Virgin Media to send me a Wi-Fi pod. I'm not sure why I had to do this as my account allows me to have up to four pods, but there you go. Two weeks later, and I've received no update...
I recently upgraded and got an additional box upstairs which has always had issues with a noisy fan after a short while being on. It is enough to not be disguised by the TV sound and I am very aware when it happens. It is on top of a wardrobe so we'l...
Is there any human at VM to talk to to ask to send engineer? It’s been two weeks now, internet is hardly working, there is no issue in the area apparently but issues says is under my postcode. When I call automated number though it says no issue in t...
Tried connecting my WiFi pod and it is not being detected!Had a new hub a few weeks ago!Have reset and nothing!Help please
Heya,I've seen a few posts regarding problems in modem mode, but couldn't find anything that describes my issue.My hub3 is downstairs, with a cat5e ethernet cable in port 1, going all the way up to my office and connecting to my TP-Link Archer AX53 -...
i have not gotten a welcome email or bill so i do not know my account number or area reference can someone help.
Dreadful day today after a steady period of nonissue. I literally couldn’t work today. Wi-Fi pods on and off blue and green lights. Connect app wouldn’t connect. Help chat wouldn’t connect and whilst the complaint form would by the time I had fille...
Below are my Hub 5 Stats.....lots of Pre RS Errors....what could be causing it ?Cable Modem StatusItem Status CommentsAcquired Downstream Channel(Hz)330000000LockedRanged Upstream Channel(Hz)46200000RangedProvisioning StateOnlineOperational
I live in the GU1 areas and have had no broadband or TV since Thursday 7th at about 06.00.Virgin Media acknowledge this, but keep saying it will be fixed by [10.00am, 12.00, 14.15, 18.00, 22.00, 10.00, 12.00) only to have to update their message.Give...
HI!We've had a red light on our router for a few weeks. I've tried turning off the router, but the light turns back to red. The router has always been in the same place, it does not feel hot and it's in a well ventilated space.Any ideas on how to fix...
