POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi! We don’t have internet connection in the whole building.Its 4 Silvertown Way, Argo Apartments, its a build-for rent house.We all have Hub 3.0 and right now the green light is flashing and no connection.Reset, plug in-out didn’t work.We lost conne...
New customer, virgin media. I have since received a Hub 5 and set up and installed successfully, this week I tried plugging in a UniFi dream machine pro via the 2.5 gig connection. Unfortunately, this week I tried plugging in a UniFi dream machine pr...
Hello, The broadband and TV is down in my area until apparently the 20th of December. Which is strange because my friend who lives 1 Street away still has broadband and TV. The ID of the fault I believe is: F011098298I was hoping for some further inf...
Hi, ive been noticing intermittent drops in my broadband that seem more like high packet loss then actual disconnections, when i looked at the Hub 4 status there is this message in the network log thats mentioned in the subject, ive seen in previous ...
I have an USB-C hub with ethernet. I have keyboard, mouse, power (usb-c), hdmi and ethernet connected to it. Plugged into my work laptop (Lenovo notepad) everything works straight off as expected. When I plug it into my Macbook Air (M2 running Son...
Hi Gareth, I appear to have the same issue with my hub. The white light suddenly went red last night about 5 pm and has remained red ever since. I have reset the hub several times and even turned it off overnight but the light is still a steady red. ...
I cancelled my technician appointment through the app but didn't get a confirmation sent to me other than that initial page. Is there a way to check this is definitely cancelled?
Hi all,Since 21:27 on 13/12/23 I have had a total loss of service. Broadband immediately stopped and has not returned since. I've checked the Hub 5 network status and it comes up with No Connection Partial service US Only.I have done a full restore t...
Hi we received the new HUB 4 router this week - internet is working however I cannot connect to the router via the Van Connect app, It currently says Active One WiFi but when I click to start this process it eventually times out and points me in the ...
(Apologies if this is posted in the wrong category) Hi, I've recently moved into a property which has an old NTL box and a virgin media point which is in the picture below. The cable that I've received with my hub doesn't fit into the old NTL box, a...
