POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I have enabled the guest network, but I can access devices on my normal network when on the guest network - how do I prevent access to my network for people using the guest network.
I’m having the same problem but I’m now 77 days without internet because they won’t fix the issue did you get it sorted
How do I order a Wifi pod. VM connect isn't allowing me. One bedroom is only getting between 5 and 20mb. I'm on 1gb volt
Hi, I had virgin tv, phone and broadband installed three days ago and I'm having issues getting WiFi downstairs. The router is upstairs. I contacted virgin and they want £8 extra a month for a booster/hub but I don't want to pay extra. I've tried to ...
I have a hub 5 and needed to add WiFi pods to get full coverage in my home. The first pod connected without issue but the second pod remains in the flashing white light and cannot be seen in the VM Connect app.I’ve seen lots of people talking about r...
Hi John_GS, I've also had a solid red light for a month after Customer Services told me it was doing a software update. It is warm to touch. Can you PM me too please?Thanks,Sharon
Hello, I keep getting intermittent Internet over ethernet and WiFi, when I check my network status it keeps saying No Ranging Response received - T3 time-out; and then follows on with some MAC address. I have been getting this issue intermittently e...
HiMy hub 3 has a constant solid Red power light, I have read the help page on the Virgin website and several posts on the forum which suggests the hub is overheating or in modem mode.I can confirm that it is in router mode, well ventilated and I have...
I have the same problem, Virgin sent an engineer out and he said ”never seen that before” he had no idea what the flashing red light was. Everything is working ok but the light still flashing red. Anyone know what this is. When it was first installed...
I have a solid red light on my Hub 3.Having read through other posts with the same issues, I can confirm that:- It is in a well ventilated position- I have tried a 'pinhole' reset.The red light remains - please advise.Many thanks,Jon
