POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Right from the initial installation date it was recognized by the engineer that we had black spots and wo...
So I’m trying to connect Meross smart plugs to the WiFi, to activate remotely.To do this, Meross requires WiFi to be on 2.4GHz only. So I logged into the WiFi settings using my phone, as per the label on the Hub4 WiFi box login info (http://168.192.0...
Used to use MAC filtering to try and manage the amount of screen time the teenagers have been getting. However, being teenagers they quickly discovered that they could change the MAC address on some of their devices. Me discovering this decided that ...
Hello,After upgrading to gigabit broadband recently, Virgin Media requested my old SuperHub 3 to be returned to them via Yodel. I packaged up and dispatched the parcel, using the VM-supplied Yodel label, and checked it into my local Yodel drop-off po...
Hi Zoie and Forum Team I’m having the same issues with the Hub 3 that others have described: A permanent red light - and has been that way for a while. I have tried resetting as suggested and on - off lots of times but no joy. It works ok most of t...
A few backs the Hub status light went red. I rang VM who told me it wasnt a problem unless the Hub was getting too hot (define "too hot"!). However, since then the wifi has spasmodically dropped and come back, probably a couple of times a day that I'...
I have recently taken delivery of my third wifi pod - first one no light at all and would not connect - second stopped working about 10 days after delivery and third 2 days after delivery - the two pods I have will not connect to the Hub 3 via the co...
My 3rd replacement Hub 5 in less than 6 months has now failed in exactly the same way as the previous 2. Basically no usable WiFi or Ethernet using auto DHCP & auto DNS access. Hub connects to Internet at full speed (~1 Gbps), but this isn’t accessib...
Hi, when I registered for broadband I mistyped my email address. Please can you advise how I can correct this? Thanks
I followed all the advice and nothing has worked. I have a pod that isn’t recognised and will not connect and areas with poor or no wifi. All worked before I upgraded and got a new hub. [MOD EDIT: Post split to create own thread]
