Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 30559 Views
  • 141 replies
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 15 replies
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Router moved and now WiFi not working

HelloTo enable our phones to keep working an engineer recently visited us and moved our hub 3 downstairs. The issue is that the computer is at the opposite end of the house upstairs and now has no Wi-Fi signal. I have read about extenders on the virg...

jmccall by Joining in
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  • 4 replies
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Moving Router Upstairs to Downstairs

Good MorningLike a few other posts I need to move my Hub3 router from upstairs to downstairs to improve signal quality and speed. I have tried the suggestions by calling 150, but after endless waiting I am still no closer to booking a no fault visit ...

PaulK60 by Joining in
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  • 3 replies
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Ordering WiFi Pods

After a WhatsApp chat that took over an hour, I managed to convince Virgin Media to send me a Wi-Fi pod. I'm not sure why I had to do this as my account allows me to have up to four pods, but there you go. Two weeks later, and I've received no update...

No internet

Is there any human at VM to talk to to ask to send engineer? It’s been two weeks now, internet is hardly working, there is no issue in the area apparently but issues says is under my postcode. When I call automated number though it says no issue in t...

Natalia4 by Joining in
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  • 2 replies
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Resolved! [Hub3] Modem mode stops working

Heya,I've seen a few posts regarding problems in modem mode, but couldn't find anything that describes my issue.My hub3 is downstairs, with a cat5e ethernet cable in port 1, going all the way up to my office and connecting to my TP-Link Archer AX53 -...

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Wi-Fi connectivity today snafu

Dreadful  day today after a steady period of nonissue.  I literally couldn’t work today. Wi-Fi pods on and off blue and green lights. Connect app wouldn’t connect. Help chat wouldn’t connect and whilst the complaint form would by the time I had fille...

Edp22 by Dialled in
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  • 7 replies
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Resolved! Broadband Status

Below are my Hub 5 Stats.....lots of Pre RS Errors....what could be causing it ?Cable Modem StatusItem Status CommentsAcquired Downstream Channel(Hz)330000000LockedRanged Upstream Channel(Hz)46200000RangedProvisioning StateOnlineOperational