POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I am moving into a new flat and my address is not listed despite all around me being listed. I enquired on the online form but never heard back and I am moving in this week. Can someone help?
I’ve purchased a Deco X55 wifi mesh system, although I haven’t plugged it in yet, so that has nothing to do with the problem. But in preparation of setting it up I’ve tried setting the Hub 3 to modem mode. I connected via Ethernet from my Mac to the ...
I logged into my router settings and it's running a very old software version. I do not have the option of manually updating it. I rebooted but no updates were pushed.Does anyone have any suggestions? I might revert to factory settings and "re-setup"...
I recently purchased a TP Link AC1200 as I was unhappy with the wifi reliability of the Virgin Hub 3.I pay for the 250Mb Virgin package and prior the installation of the router I was getting almost that speed through Hub3 Wifi (albeit with an unrelia...
Hi, I was wondering if anyone could point me in the right direction. Avonline have recently been completing an FTTP build in the area. I live above a pub that's fed by 2 poles. One doesn't have a FTTP CBT but the other does. My address is showing as ...
The week before Christmas I ordered a WiFi pod via live chat, as the VM Connect app didn't offer this option when I surveyed the rooms in my house and found some weak coverage. (I see that others have encountered this issue, but after sharing a coupl...
It's an absolute nightmare trying to watch Amazon prime WiFi keeps skipping a lot so buffering for a bit I have had my hub2 router since I joined Virgin and that was yonks ago. Am I better buying my own router and switching to modem only
Hello,I have intermittent increased latency and loss on a 250Mbps service a number of pre RS errors in the logs (Hub was power cycled 2 days ago). Hub 5 running in Modem mode. See images below.Suspect noise on line or bad connection somewhere. Is thi...
I've just switched from the 125 Mb package to the 250. Checking if it was activated, I noticed doing a speed test I was still around 125 Mb/s. Then I saw I was connected to 2.4 Ghz wi fi. I switched to % Ghz and saw the speed bowling along at 240 pl...
Hi, in the last few years i've reported this problem a few times. On call and probably on these forums.Whenever we experience windy and wet weather, our internet connection either fails completely or stays connected with sporadically unworkable very ...
