POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I have an issue with WIFi on my phone I often get a weak security warning. Which says ‘see pic below’. When this happens the Wi-Fi on my phone will not work and I have to turn it off and use my 4G. I am not tech savvy and have no idea what this means...
This past five days we’ve experienced issues with our WiFi dropping out. It’s happening about every 30 minutes. I have turned off hub/router. Have turned off devices , tried all suggested checks etc and still having issues. We had no problem whatso...
Hi allBeen with VM for many years, and I've been having issues with the broadband service for the past 6 or so months. Overall it's good - but about once an hour it drops out for 30-40 seconds. When on business zoom calls (I work from home) I get the...
I am struggling to get a wifi signal in my apartment outside of the living room (where the router is set up).For info..I live in a new build 2 bed apartment..all walls are hellish thick and every door is fire rated..so the apartment is great for ener...
The box where the broadband enters the house is broken and the wires are exposed. The box won’t just fit back together. I have covered over with a temp fix but how do I get an engineer to come and fix 
The red light is constantly on - I have gone through all the various steps several times but nothing seems to correct it. Is it possible to have a replacement?thanks
any ideas on how to get the new hub 5 im on volt now for 3.5 years and still have original hub 3 and one 2 pods which was supposed to be 3 to cover back end of house which i had confirmed was being sent out nearly 12 months ago that never arrived an...
Just upgraded to 1GBit and my download speeds are all over the place but generally no better that the 380M/Bit i was on before. The logs show a lot of RS errors, i have rebooted the modem a few times but they keep going up. Can someone from virgin pl...
None exsitant or poor wifi in some rooms.
For the last week or so the white light on the front of the router has changed from white to Pink and now to a solid red. I have followed actions on previous posts I. E. Switched off and unplugged for 30 minutes, also pinhole reset for 30 seconds an...
