POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My hub has a constant red light on it, tried resetting and all the other fixes suggested multiple times, any advice please?
Hello, I’ve just received an email from virgin media, telling me that someone is coming to my address to collect the kit I’ve not returned back.As I have just answered, I’ve already payed the £40 penalty, because I CANT RETURN IT, for this reason: th...
Is it possible to request a service of my router? I have had a technician pop in when fitting my relatives Hub as my internet drops in almost every room other than the room the hub is in despite already having use of the wifi pods and he has advised ...
Someone help!I've had 2 wifi pods working fine with my Hub 4 for over a year now. Woke up 3 days ago with both flashing Blue. I've been on the phone to Virgin 4 times now! I've tried all resets (60 seconds included) repositioning, 1 pod at a time but...
I’m really concerned that despite paying for Gig1 broadband, because on a speed test in my loft room that came in at over 30MB download speed, I am being told I can’t have WifiPods. I find this unreasonable given my speed is intermittent and way belo...
Hi. My hub4 has started flashing yellow and i'm not able to connect to the internet any more. Please could you help with next steps ? i have checked for known issues in the area and none have come up. Thankyou !
Hi, for the last month or so I've been having constant disconnects from the internet and it's gotten unbearable. I've tested without my router in modem mode, with my superhub (using only the superhub), contacted support by phone who sent me a wifi ex...
Decided to try out the VM Connect app, seems to have potential but when I was looking at the Virgin media devices that are connect to the hub, I noticed it said I have a Virgin TV Box connected. After some investigation, I found out that the mac addr...
Hello Virgin MediaI have tried to use your whatsapp service since 17/01/24. As its one week later I should have been able to order 2 pods.I have spent a full working day on your whatsapp chat trying to order a pod and was assured that a black one to ...
Hi all - I hope that you're well.In short, I can't get my iPhone (iOS17.0.3) or iMac (13.4.1) to connect to my recently installed SH5 using WPA3 but WPA2 works fine.I've searched the forum for WPA3 related posts and there was a rash of them earlier i...
