POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi there support. I had a power cut this evening and my router reset. However, since then, the Ethernet has been fine, but the WiFi now fails to authenticate my phone. I have subsequently tried to reset the router, but that has failed to solve the...
Hub 4. Intermittent buffering issues over Wi-Fi VM Connect unable to connect to the HUB (tried all the re-boots/reinstall). Cannot access the router set-up (tried different browsers and devices) 100% Packet loss on Broadband Quality Monitor Real spee...
I have a permanent red light on my hub...it is well ventilated and we have reset it etc. Internet is now dropping frequently. Unfortunately the live chat will not connect and I'm unable to call...can someone please contact me.Many thanks
Hi, I have a similar issue with the existing POD not connecting to the new router. I have tried the connect app but I continually get a message saying " we cannot connect to the server, please try again." Can you help with either or both problems?
Virgin might have the most useless phone service I've ever seen I'm considering leaving just for that reason alone.I'm paying £67 a month out of contract for Fibre Gig1 - all the lines in the area have been ugpraded to the new FTTP Optical system XGS...
My hub and booster were working fine. However I switched them off when I went on holiday and since I returned a few weeks back the booster has been flashing red. I did what the manual said and tried pairing the boosters, but that didn’t work. I then ...
Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...
I decided to rejoin virgin media after BT rose their prices too high up. I was with Virgin in January and I had horrendous customer service and sent out the even worse Hub 3, I cancelled the next day as I couldn’t even get WiFi in the kitchen next do...
On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via et...
3 ps5s in different houses with same isp get nat error can't test connections or start Fortnite without ethernet.. how to fix it.. was fine yesterday. thanks..
