POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hello I have a permanent red light on my virgin hub 3 - looking online it says that this is due to overheating. My device is not covered and is out in the open, should I unplug it? How would I go about getting this fixed? thanks
Hello to all Virginmedia customers who have to call the help desk for support, there isn’t any, after lengthy calls to the call agents you are left frustrated and confused. I would like to update my previous blog, returning customer to Virginmedia ...
I’ve just got VM 1Gig to replace Sky broadband. My SkyQ and 2 SkyQ minis are connected via Ethernet (on unmanaged switches) to the Hub. Should I disable the SkyQ mesh (via the engineer settings) or keep it on? Will the minis communicate with the main...
So we are now day 3 of my internet cutting off at midnight and not coming back on till the following morning!!! literally same time every night! 12am. Most days it’s back on in the am but the other day it did not come back till 12pm which isn’t great...
Hi, how do you order a WiFi booster? It says to do it by the connect app, but that just sends you round in circles.
Hi AllMy SH3 developed a constant red light a few months back - it was not hot or badly ventilated plus the broadband worked. Today it has cut out completely - VM diagnostics could not restart so I did this manually with a full reset without any suc...
Has anyone else had the engineer appointment via the app cancelled without any explination?
Hi, a few days ago I noticed the main power light on my wifi router that is normally white is now just solid red. I have tried powering it off & on several times leaving it switched off for at least half an hour, as soon as the power is restored it g...
Any advice appreciated. Qofi is generally great but when moving between APs I have problems specifically when doing EE wifi calling and or have a VPN running Calls / connections hang.My wifi pods are set for wired backhaul but not sure this is a cont...
I am an UPP customer with 500Mbps/500Mbps, and am looking for information on whether to transfer to Virgin, or jump ship to an Openreach reseller.Virgin have offer me the same deal that I had from UPP (to a degree, as the upload speed is vastly lower...
