POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi there, I've just recently upgraded from hub3 to hub5 but now my 2 wifi pods won't connect to it. Is anyone able to tell me how to reset the WiFi pods so that they can hopefully connect to my new hub?
If I acquired a hub 5 could I just fit it in place of the hub 3 without any input fro virgin media and would it work ok
I've recently switched to Virgin from Sky and have not had any issues so far apart from when it is raining. I've read other threads that say that water could be interfering with the connection somewhere, how do you go about getting Virgin out to diag...
 I have 2 black pods on backhaul and they work individually but not well as a mesh.In the vm connect app I see this and wonder if the problems are connected?
Had a lot of these errors come in around midnight after I had already hit the hay. Now getting no upstream or downstream this morning, Online tool says and issue with my hub but I've checked everything and all seems to be fine and connected.Any sugge...
We have complained about poor WiFi coverage in whole house, Virgin agreed to send a Engineer to look into this, the Engineer recommend at least 4 Pods to be provided so the whole house has WiFi, we have been waiting 3 years and still no Pods or updat...
I ordered a new Gig1 router yesterday, I have a reference number but nothing is appearing in the orders tab, how do i fix this?
Hello, For the past 2 days, the wifi in my flat has been horrendous. This is something that we have always struggled with; it's a 60s build and the walls are thick. We have 2 pods around the flat and this has always been sufficient. Now, in the room ...
Hello,I am having constant, repetitive problem with broadband dropouts/outages at exactly midnight. This has happened at exactly 12am like clockwork for 4 nights running as follows12am - 10:30am12am - 5am12am - 3:30am 12am - 4amCould anyone tell me h...
Hi we just got a new hub 3 as we had the solid red light but now our pod upstairs won't connect, it flashes white but when I scan through the app it can't find it. The engineer said just switch it on and it will connect after a short time.
