POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...
My new hub 4 arrived Today, and I've connected everything at the back, switched it on etc. The light is flashing white, which I'm aware it does while booting up. However the guide says to leave it for 30 minutes for the connection to stabilise but it...
I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.
Recently moved from BT (dreadful) to VM 1 Gig broadband. It’s fast and mainly excellent but routinely drops connectivity, usually once or twice a day, for a minute of less. I notice because I often work online all day and I notice the drop. I don’t n...
Replaced a week ago on April 9th. Since then the WiFi signal keeps dropping I get weak signal messages on our ring doorbell, cannot access the VM connect app it tells me that I am out. I have tried resetting the hub, reinstalled apps to no avail. I h...
Hello,my VM connect app can no longer find my Hub 4. It was working fine but now has given up!I am connected to my wifi network and have tried switching off my hub and also reset my hub. Any other suggestions please
Hi, have started having issues were we appear to be geoblocked on some sites and apps. As an example disney+ now say we are not in a region that they support, the national lottery says we are outside of the UK.My IP is showing as a valid UK Virgin ad...
HiI use a website called geegeez.co.uk which I have been accessing via my Virgin Media Wi-Fi for over two years. I was on the site this morning but later today I am now receiving the following error:MalCare WordPress Security Plugin - Malware Scanner...
Hi, I need my router relocated to improve reception in the house. Please could someone from VM get in touch so that this can be arranged? CheersMartin
I have had virgin internet since the Gerald boxes then upgraded to virgin bb hub 1,hub 2,hub 3 with mo problems I upgraded to 350mb and was given a super hub 4 what a disaster the wifi range and speed is pathetic I have no signal upstairs or in the f...
