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Turbys9
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area 22

Hi
I'm in Romford Essex. Has anyone else had constant dropping out of their broadband. My has been doing this for about 3 months and virgin, say there aren't any problems on the network!
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Re: area 22

Hi Turbys9,

Sorry about your disconnections, I'll do my best to help.

I have tested your connection but I honestly cannot see any errors/faults on the network that would result in loss of broadband.
I hope you don't mind me asking a few questions so I can get a clearer picture of what's happening from your perspective:

  • Is more than one device affected by these disconnections?
  • Does this affect wired or wireless connections (or both)?
  • Does the Hub require a reboot to restore connectivity?
  • How often are the disconnections occurring?

As soon as I see your posted reply I'll see if we can determine the cause and hopefully take the appropriate corrective action. Thanks for coming to our Forum for help with this, welcome on board Smiley Happy


Jen
Forum Team



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Turbys9
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Re: area 22

Hi Jen
I have an engineer coming out in the morning.

Thank you for your help.
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Re: area 22

That's great Smiley Happy

Let us know how the visit goes and if your connection issues are resolved as a result. 

All the best,


Jen
Forum Team



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